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TSI SmartFax is committed to protecting the privacy and confidentiality of our clients' information. We have implemented the physical, organizational and technical safeguards necessary to protect the information our customers transmit through our network. The information below summarizes the security, resiliency and continuity resources associated with the TSI SmartFax service.

System security is comprised of procedural and technical safeguards to protect against unauthorized access to TSI SmartFax facilities and system data. To ensure a secure physical environment, TSI SmartFax limits all facility access and utilization based on business needs in accordance with job responsibilities.

TSI SmartFax employs a robust security infrastructure to maintain the confidence of our clients and to address regulatory requirements imposed on TSI SmartFax as a public entity, as well as those requirements imposed on our customers. The security infrastructure is viewed as a competitive business asset that delivers value to our clients.

TSI SmartFax maintains multiple layers of hardware and logical access controls to protect environmental integrity and the confidentiality of resident customer data. Components of the infrastructure include:

Component	Features
Firewalls	Manages Internet access using port and rule-based controls. Clients are further segmented by individual extranets.
Intrusion Detection Systems (IDS)	Used at both the network and system level to monitor and prevent unwanted activity.
ID Management Solution	LDAP / Kerberos-based for authentication to production systems.
Network Vulnerability Scans	Performed twice a year by two different parties. Vulnerabilities are analyzed and remedied.
Anti-Virus	Performed by McAfee.
Log Analytics & Monitoring	Handled by a combination of Micromuse Netcool, HP Openview, and an application developed in-house to monitor application performance and availability.
Transaction Security	Uses Advanced Encryption Standard (AES) encryption when needed.
Database Protection	TSI SmartFax messages are AES encrypted while they are resident on the TSI SmartFax network. They are purged from the system after approximately 24 hours.