What is TSI SmartFax?
TSI SmartFax is a fax solution that lets you electronically send, receive, store and print faxes using your existing email program and the Internet.


How do I send a fax?
  1. Create a new email document
  2. Attach the documents you wish to send as faxes. Make sure that paper size is set to A4, B4, letter or Legal fo the fax will go to the error log. Multiple documents can be attached to a single email and they will all be delivered to the recipient as a single transmission.
  3. In the To:field on your email compose screen, enter the recipient's fax number followed by @TSISmartFax.com.
  4. Hit send once your message is complete and wait for your confirmation.

How do I receive a fax?
To receive a fax, simply provide the sender with your assigned fax number and request he or she send the document in the traditional manner


Will I need any additional software or hardware?
The TSI SmartFax solution uses your existing email client to send documents to a recipient as a fax. This eliminates the need for you to load any additional software on your PC or to learn how to use it. You may also send a fax from your mobile PDA using the same instructions.


Can I keep my existing fax number?
You are able to keep your existing fax number. In order to do this, your current carrier must allow porting. Click here to learn more.


How soon can I get TSISmartFax set up for my business?
It can be set up same day within 24 hours using toll or toll free numbers. If your number requires porting, it can take additional time to work with your carrier to transfer the number. Click here for more information on local number porting.


What are the main benefits of using TSISmartFax?
You can save time and money. No more long distance phone bills, print cartridges or paper.

You are able to send documents from your computer, eliminating the need to print, collate and fax.

You can convert all paper documents to electronic files.

You can prevent sensitive documents from being lost or exposed on a fax machine

You can receive and print documents while you travel, from laptops and PDAs through Mobile Printing.

No additional hardware or equipment is required.


What is Mobile Printing?
With TSI SmartFax, you now have the ability to receive and print documents remotely. When you're traveling, locating a printer can be chore - from finding printer cables to identifying the right print driver to make it work. Mobile Printing from SmartFax will print any type of attachment to any fax machine, from anywhere in seconds. Click here for an overview of our Mobile Printing solution.


What file types does TSISmartFax support?
You can choose to send and receive your faxes as a PDF or TIFF document.


How do I store and archive my documents?
With no additional hardware or client software needed, you can turn your email into a document-handling center. Receivng faxes as attachments (PDF or TIFF) means you can treat paper documents like electronic file, you can view, print, forward or delete them. You can rename the file and save it to your computer for easy document storage.


What if I have a question regarding my TSISmartFax?
We have a full service 24 hour customer support center that is ready and available to answer your questions.

Call Customer Service - 1-866-338-5800

Email: Support@TSISmartFax.com